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Why do IT folks have such a hard time reflecting required capacity in their budgets? Why is it so difficult for them to bridge the gap between business requirements and ensuing IT capacity needs? The two examples above illustrate a blatant lack of communication and a missing link between Business Requirements and the Capacity Management process. There is a failure to understand the relationship and the cascading effect from business requirements to capacity requirements. ITILŪ helps in restoring this missing link, as well as the link from capacity requirements to budgeting needs.
In most companies, the budget is a carefully crafted political compromise. When established, it determines the capacity that is being used by the IT operations. The capacity then determines the services and the corresponding service levels that IT provides. The provided services then often fall short of the expectations and the needs of the business users. This is the world upside down! Capacity requirements should determine the budget, and not vice versa.
• Capacity Management and Business Requirements • Missing Link • Cascade • ITIL • Commitment, Planning, and Belief •